General resume template

• Managed daily operations for a 412-unit multi-family community, increasing average occupancy from 92.1% to 96.4% within 12 months through stronger leasing execution and renewal strategy.
• Reduced delinquency by 21% year over year by tightening collections follow-up, improving resident communication, and partnering with accounting on payment plan compliance.
• Oversaw a team of 7 onsite employees, improving work order completion time by 18% and maintaining resident satisfaction scores above 4.5 out of 5.
• Built and monitored a $2.3M operating budget, holding controllable expenses 4.8% under plan while preserving curb appeal, preventive maintenance, and vendor service standards.
• Coordinated capital projects including roofing, unit turns, and amenity upgrades, completing 96% of projects on schedule and minimizing disruption to occupied residents.

• Supervised operations for a 286-unit garden-style community, improving lease renewal rate from 47% to 56% over 18 months through resident outreach and service consistency.
• Increased monthly collections to 98.7% of billed rent by enforcing stronger delinquency controls, auditing ledgers weekly, and resolving balance disputes promptly.
• Partnered with regional leadership on leasing and concession strategy, helping raise average effective rent 6.2% while sustaining occupancy above 95%.
• Managed vendor relationships, contract bids, and unit turn scheduling, reducing average make-ready time from 12 days to 8 days during peak season.

Business administration foundation supporting property operations, budgeting, customer service, and team leadership.