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Transforming expertise into professional impact.
Department Secretary
SKILLS
Calendar Management
Records Management
Microsoft Office Suite
Meeting Coordination
Data Entry & Reporting
Customer Service
EDUCATION
Columbus State Community College
Office AdministrationBusiness Communication
Associate of Applied Science in Office Administration
Columbus, OHAug 2016 - May 2018

Focused on business communications, records management, office software, and administrative operations.

PROFESSIONAL SUMMARY

Detail-oriented Department Secretary with 6+ years of experience supporting school and business office operations through calendar management, records administration, correspondence, and front-desk coordination. Known for improving office efficiency, maintaining confidentiality, and providing dependable support to department leadership, staff, students, and external stakeholders.

PROFESSIONAL EXPERIENCE
Franklin Unified School District
Columbus, OH
K-12 EducationPublic Sector
Department Secretary
Jun 2021 - Present
SchedulingAdministrative Support
  • Coordinated daily calendars, meeting logistics, and travel arrangements for a 12-person academic department, improving on-time meeting starts by 25% through standardized scheduling procedures.
  • Maintained confidential student, personnel, and departmental records with 99% data accuracy, ensuring timely filing, retrieval, and compliance with district retention requirements.
  • Prepared correspondence, agendas, minutes, and monthly reports for directors and committees, reducing document turnaround time by 30% through improved templates and tracking.
  • Served as primary front-desk contact for parents, staff, vendors, and visitors, resolving routine inquiries promptly and supporting a 15% increase in satisfaction feedback.
Northview Community College
Dublin, OH
Higher EducationStudent Services
Administrative Assistant
Jul 2018 - May 2021
Office OperationsRecords Administration
  • Supported three department managers with appointment scheduling, invoice processing, supply ordering, and correspondence, helping the office stay within budget targets for two consecutive years.
  • Entered and audited student and departmental data across internal systems, correcting discrepancies and reducing record-related service delays by 20% within one academic year.
  • Organized meetings, workshops, and faculty events for groups of up to 60 attendees, coordinating rooms, materials, and communications with consistent positive internal feedback.
  • Managed incoming calls, walk-in traffic, and shared inbox requests, prioritizing urgent matters effectively while maintaining professional service during peak registration periods.

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