General resume template

• Process 55-70 active mortgage files monthly, including conventional, FHA, VA, jumbo, and refinance loans, while maintaining a 96% on-time closing rate.
• Review income, assets, credit, purchase contracts, appraisals, title, homeowners insurance, and AUS findings to resolve conditions before underwriting submission.
• Partner with loan officers, underwriters, closers, title companies, and borrowers to reduce average application-to-clear-to-close cycle time by 18%.
• Maintain TRID, ECOA, RESPA, and investor documentation standards, contributing to quarterly post-closing audit findings below 2%.
• Mentor three junior processors on condition management, Encompass workflow, and borrower follow-up practices, improving team pipeline completion consistency.

• Managed a pipeline of 40-50 purchase and refinance loans, ensuring complete documentation packages for underwriting within established service-level agreements.
• Analyzed paystubs, W-2s, tax returns, bank statements, credit reports, and verification documents to identify issues before submission.
• Coordinated appraisal, title, insurance, payoff, and closing documentation with third parties, reducing last-minute closing delays by 22%.
• Communicated file status, outstanding conditions, and documentation needs to borrowers and loan officers, improving customer satisfaction survey scores to 4.8/5.
• Supported implementation of standardized Encompass checklists, increasing first-pass underwriting approval rates from 71% to 84% within six months.

Focused on finance, business law, and professional communication.