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Leasing Consultant with 5+ years of multifamily leasing experience supporting occupancy growth, resident retention, and compliant leasing operations. Proven success converting leads, conducting tours, and closing leases while maintaining strong CRM follow-up and customer service standards. Recognized for improving tour-to-lease conversion and helping communities exceed monthly leasing goals.
- Managed prospect pipeline averaging 140 monthly leads, conducted community tours, and increased tour-to-lease conversion from 24% to 31% within 12 months.
- Executed lease applications, screening coordination, and document collection for 35 to 45 move-ins monthly while maintaining accurate files and compliance standards.
- Supported occupancy growth from 92% to 97% by following up on internet leads within 30 minutes and tailoring tours to renter priorities.
- Partnered with property manager on renewal outreach, contributing to a 6% improvement in resident retention through service recovery follow-up and pricing communication.
- Generated an average of 22 signed leases per month by qualifying prospects, presenting floor plans, and overcoming objections using value-based closing techniques.
- Maintained CRM records, appointment scheduling, and guest card follow-up with 98% data accuracy, supporting timely reporting and stronger lead response consistency.
- Coordinated move-in preparation with maintenance and operations teams, helping reduce first-day resident issues by 18% across a 280-unit community.
- Assisted with community marketing events, referral outreach, and online reputation efforts that increased monthly tour traffic by 15% over two quarters.
Concentration in Marketing and customer relationship management.
Apartment leasing credential.
Fair housing compliance credential.
Leasing Consultant with 5+ years of multifamily leasing experience supporting occupancy growth, resident retention, and compliant leasing operations. Proven success converting leads, conducting tours, and closing leases while maintaining strong CRM follow-up and customer service standards. Recognized for improving tour-to-lease conversion and helping communities exceed monthly leasing goals.
- Managed prospect pipeline averaging 140 monthly leads, conducted community tours, and increased tour-to-lease conversion from 24% to 31% within 12 months.
- Executed lease applications, screening coordination, and document collection for 35 to 45 move-ins monthly while maintaining accurate files and compliance standards.
- Supported occupancy growth from 92% to 97% by following up on internet leads within 30 minutes and tailoring tours to renter priorities.
- Partnered with property manager on renewal outreach, contributing to a 6% improvement in resident retention through service recovery follow-up and pricing communication.
- Generated an average of 22 signed leases per month by qualifying prospects, presenting floor plans, and overcoming objections using value-based closing techniques.
- Maintained CRM records, appointment scheduling, and guest card follow-up with 98% data accuracy, supporting timely reporting and stronger lead response consistency.
- Coordinated move-in preparation with maintenance and operations teams, helping reduce first-day resident issues by 18% across a 280-unit community.
- Assisted with community marketing events, referral outreach, and online reputation efforts that increased monthly tour traffic by 15% over two quarters.
Concentration in Marketing and customer relationship management.
Apartment leasing credential.
Fair housing compliance credential.
