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Coco Panda

Service Warranty Administrator
EDUCATION
Columbus State Community College
Business AdministrationOffice Systems
Associate of Applied Science in Business Administration
Columbus, OHAug 2016 - May 2018

Focused on business communications, accounting fundamentals, and office systems.

PROFESSIONAL SUMMARY

Service Warranty Administrator with 5+ years of experience managing warranty claims, service documentation, customer communications, and vendor coordination for automotive and equipment service teams. Skilled in claim validation, repair order review, CRM updates, and deadline tracking, with a strong record of reducing rework and improving reimbursement turnaround.

SKILLS
Warranty Claim Processing
Repair Order Review
Customer Service Coordination
CRM and ERP Data Entry
Parts and Service Documentation
Microsoft Excel and Outlook
PROFESSIONAL EXPERIENCE
Midwest Fleet Service Group
Columbus, OH
Fleet MaintenanceCommercial Vehicles
Service Warranty Administrator
Sep 2021 - Present
Warranty ClaimsService Administration
  • Processed 85 to 110 monthly warranty claims, verifying labor times, parts usage, technician notes, and manufacturer requirements before submission.
  • Reduced rejected claims by 22% within eight months by creating a pre-submission checklist for service advisors and technicians.
  • Maintained accurate repair order records in CDK and internal CRM, supporting timely audits and faster reimbursement follow-up.
  • Coordinated with parts, service, and manufacturer representatives to resolve claim discrepancies within required filing windows and protect revenue.
Buckeye Appliance & Equipment Service
Dublin, OH
Field ServiceConsumer Equipment
Service Administrative Coordinator
Jun 2018 - Aug 2021
Customer SupportService Records
  • Reviewed technician service tickets daily to confirm model numbers, serial numbers, failure codes, parts replacements, and customer authorization details.
  • Submitted manufacturer warranty documentation for 40+ weekly claims while maintaining 96% on-time filing compliance across multiple vendor portals.
  • Responded to customer and dealer inquiries regarding warranty status, coverage limits, repair timelines, and required supporting documentation.
  • Improved service department tracking by updating claim status logs, flagging aging items, and escalating unresolved issues during weekly operations meetings.

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