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Transforming expertise into professional impact.
Assistant General Manager with 7+ years of motel and limited-service hospitality experience across front office, housekeeping coordination, staff supervision, and guest recovery. Known for improving labor efficiency, service scores, and online reputation. Strong background in PMS operations, night audit oversight, and occupancy-driven decision making.
- Supervised daily operations for a 94-room roadside motel, leading 18 front desk and housekeeping employees while maintaining 96% guest satisfaction across three consecutive quarters.
- Reduced monthly labor costs by 8% through schedule optimization, cross-training, and occupancy-based staffing plans without lowering service scores or increasing employee turnover.
- Handled guest escalations, OTA issues, and service recovery cases, resolving 92% on first contact and improving online review ratings from 3.9 to 4.3.
- Supported revenue goals by monitoring rate strategy, room inventory, and local demand trends, contributing to a 6% year-over-year increase in RevPAR.
- Managed front office operations for a 76-room economy property, overseeing reservations, night audit support, cash controls, and shift coaching for 10 associates.
- Improved check-in efficiency by standardizing guest verification and payment procedures, cutting average lobby wait times by 21% during peak summer weekends.
- Trained new hires on PMS usage, service standards, and complaint resolution, helping the property reduce avoidable refunds by 17% within one year.
- Partnered with housekeeping and maintenance teams to improve room readiness, increasing same-day sellable inventory by an average of five rooms weekly.
Focused on lodging operations, customer service, and hospitality supervision.
Transforming expertise into professional impact.
Assistant General Manager with 7+ years of motel and limited-service hospitality experience across front office, housekeeping coordination, staff supervision, and guest recovery. Known for improving labor efficiency, service scores, and online reputation. Strong background in PMS operations, night audit oversight, and occupancy-driven decision making.
- Supervised daily operations for a 94-room roadside motel, leading 18 front desk and housekeeping employees while maintaining 96% guest satisfaction across three consecutive quarters.
- Reduced monthly labor costs by 8% through schedule optimization, cross-training, and occupancy-based staffing plans without lowering service scores or increasing employee turnover.
- Handled guest escalations, OTA issues, and service recovery cases, resolving 92% on first contact and improving online review ratings from 3.9 to 4.3.
- Supported revenue goals by monitoring rate strategy, room inventory, and local demand trends, contributing to a 6% year-over-year increase in RevPAR.
- Managed front office operations for a 76-room economy property, overseeing reservations, night audit support, cash controls, and shift coaching for 10 associates.
- Improved check-in efficiency by standardizing guest verification and payment procedures, cutting average lobby wait times by 21% during peak summer weekends.
- Trained new hires on PMS usage, service standards, and complaint resolution, helping the property reduce avoidable refunds by 17% within one year.
- Partnered with housekeeping and maintenance teams to improve room readiness, increasing same-day sellable inventory by an average of five rooms weekly.
Focused on lodging operations, customer service, and hospitality supervision.
